hm777 Privacy Policy

1 Who We Are

hm777 is an online casino and sports betting platform operating at hm777.bet and targeting English-speaking Pakistani players. In this Privacy Policy, references to "hm777," "we," "us," or "our" refer to the operating entity behind the hm777 platform and its associated services.

hm777 acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party processors — such as payment providers or identity verification services — those processors act under our instruction and are contractually bound to handle your data in accordance with this Policy and applicable data protection law.

If you have any questions about how hm777 handles your personal data, you may contact our support team at any time via live chat on hm777.bet or by emailing support at hm777.bet.

2 Personal Data We Collect

hm777 collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the site, and from third-party verification and payment services. The categories of data we collect are described below.

2.1 Registration Data

When you open an hm777 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and anti-money laundering (AML) requirements, we may request additional identity documents, including:

• National Identity Card (CNIC) number and image
• Passport or driver's licence
• Proof of address (utility bill, bank statement)
• Proof of payment method (e.g., screenshot of JazzCash or EasyPaisa account)

2.3 Financial Transaction Data

We collect data related to deposits and withdrawals, including transaction amounts in PKR, payment method type, transaction timestamps, and partial payment identifiers. hm777 does not store full mobile wallet PINs, full bank account numbers, or full card numbers on our servers.

2.4 Usage and Behavioural Data

When you use the hm777 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Betting and gaming history, including stakes, odds, and outcomes
• Session duration and login timestamps

2.5 Communications Data

If you contact hm777 via live chat, email, or any other channel, we retain a record of that communication, including the content of the message, the date and time, and any resolution or follow-up actions taken.

3 How We Use Your Personal Data

hm777 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with the reason it was originally collected.

4 Legal Basis for Processing

hm777 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the hm777 Terms and Conditions — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable law and our licensing conditions, including KYC identity verification, AML monitoring, and age verification.
• Legitimate interests: Processing undertaken in hm777's legitimate interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, and analytics to improve our service.
• Consent: Processing for purposes that require your explicit consent, including sending marketing emails and SMS, and placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

5.1 Third-Party Service Providers

hm777 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 infrastructure providers — to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with licensing requirements.
• Cloud infrastructure providers: Hosting and storage services used to operate and maintain the hm777 platform securely.
• Customer support tools: Live chat and ticketing software used to manage player communications.
• Analytics providers: Platform performance and usage analytics services that help us improve hm777.

All third-party processors are bound by data processing agreements that require them to protect your data, use it only for the purposes specified, and comply with applicable data protection law.

5.2 Legal Disclosures

hm777 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so — for example, in response to a court order, anti-money laundering investigation, or licensing authority audit. Such disclosures will be limited to what is strictly required by the applicable legal obligation.

5.3 No Commercial Data Selling

hm777 does not sell, rent, lease, or otherwise commercially transfer your personal data to third-party advertisers, data brokers, or marketing companies. Your data is not a product at hm777.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit hm777.bet. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect usage statistics. hm777 also uses similar technologies such as web beacons and local storage for comparable purposes.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, deposit method, and notification preferences. Disabling these may affect your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use hm777, helping us improve performance and usability. These require your consent.
• Marketing Cookies: Used to personalise promotional content displayed within the platform based on your activity. These require your consent.

6.3 Managing Cookies

You can manage cookie preferences through your browser settings at any time. Most modern browsers allow you to view, block, and delete cookies. Note that blocking strictly necessary cookies will prevent you from using the hm777 platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

hm777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your active account plus a minimum of 5 years following account closure, as required by our licensing and AML obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC documents: Retained for the duration of the account relationship and for at least 5 years following account closure.
• Communications records: Retained for up to 3 years from the date of the last communication, unless required longer for dispute resolution.
• Usage and analytics data: Retained in anonymised or aggregated form for up to 2 years.
• Marketing consent records: Retained until consent is withdrawn plus a reasonable period thereafter for compliance evidence purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

8 Data Security

hm777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and hm777 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls that limit internal access to personal data to staff who genuinely need it to perform their duties.
• Regular security audits and penetration testing of the hm777 platform.
• Multi-factor authentication requirements for internal system access.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with applicable law.

9 Your Data Rights

You have the following rights in relation to the personal data hm777 holds about you. To exercise any of these rights, please contact our support team via live chat or email.

• Right of Access: You may request a copy of the personal data hm777 holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations. Note that data subject to our AML and licensing retention requirements cannot be deleted before the mandatory retention period expires.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to us, where processing is based on consent or contractual necessity.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

hm777 will respond to data rights requests within 30 days of receipt. Where a request is complex or there are multiple requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children & Minors

The hm777 platform is strictly intended for adults aged 21 years and above. hm777 does not knowingly collect personal data from individuals under the age of 21. Age verification checks are conducted during the registration process and may be repeated at any time as part of our ongoing KYC obligations.

If hm777 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted as soon as legally permissible, and any funds held in the account will be handled in accordance with our Terms and Conditions and applicable law.

If you believe a minor has opened an account on hm777, please contact our support team immediately via live chat so that the matter can be investigated and the account closed without delay.

11 International Data Transfers

hm777 operates infrastructure that may involve the transfer of personal data to countries outside of Pakistan. Where such transfers take place, hm777 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. Safeguards used by hm777 include:

• Standard contractual clauses incorporated into data processing agreements with third-party service providers.
• Transfers to countries recognised as providing an adequate level of data protection by relevant regulatory authorities.
• Technical and organisational security measures applied consistently regardless of where data is processed.

By using the hm777 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.

12 Marketing Communications

With your consent, hm777 may send you promotional communications by email or SMS, including information about new games, bonuses, PSL cricket betting promotions, loyalty programme updates, and special offers relevant to Pakistani players.

12.1 Opting In

You may opt in to marketing communications during registration or at any subsequent time through your account settings. hm777 will not send you unsolicited marketing communications without your prior consent.

12.2 Opting Out

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences in your hm777 account settings.
• Contacting hm777 support via live chat and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to receive essential service communications, such as account confirmation emails, deposit receipts, withdrawal notifications, and security alerts.

13 Changes to This Privacy Policy

hm777 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. Where changes are material, we will notify registered players via email or a prominent on-platform notification at least 7 days before the updated Policy takes effect.

The effective date at the top of this Policy will be updated each time a new version is published. Your continued use of the hm777 platform following the effective date of any update constitutes your acknowledgement of the revised Policy. The current version of this Policy is always accessible at hm777.bet/privacy-policy.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hm777 handles your personal data, please contact our Data Support team:

• Live Chat: Available 24/7 via the chat widget on hm777.bet — our fastest response channel.
• Email: support at hm777.bet

We aim to acknowledge all privacy-related queries within 48 hours and to resolve them within 30 days. If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority or to our licensing authority in accordance with their published procedures.

For matters relating to responsible gaming and self-exclusion, please also visit our dedicated Responsible Gaming page, where you will find full details of the tools available to help you manage your play on hm777.